Private Pilot Support & Data Requests
How current pilot users recover access, share diagnostics, export data and request deletion or security assistance.
Account access
Use the Sign in screen and “Forgot password?” flow for access recovery. If an invitation is invalid or expired, ask the workspace owner who invited you to issue a fresh invitation.
Workspace support bundle
Workspace owners can open Settings and download/copy the privacy-minimised diagnostics bundle. It contains version, environment, plan/usage, project-state and analysis-run information while intentionally excluding document content, answers, auth tokens and provider credentials.
Data export and deletion
Owners can download the structured workspace JSON export from Settings. Original evidence remains available through authenticated download controls. Project/evidence removal is available in-product. Whole-workspace/account deletion is currently support-led so application rows, private Storage and Auth identity scope can be checked separately.
Security or privacy concern
Email hello@sefixa.com with the workspace ID and a concise description of the issue. Do not send document contents, passwords, authentication tokens or service-role keys.